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Comments:
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W. Wood, Yamaha
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Webmaster, RSE
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D.James,Browning
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Juna Kim, Yamaha
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John Staib, JES
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D. Heck, Yamaha
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E. Wood, Spadaro
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V. Thomas, Yamaha
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K. Hannon, RSE
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B. Torgersen, LCI
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Robert Visconti, RLV
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Vincent DiPilato, IBM
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ICPA, Anonymous
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Vincent DiPilato, Serra
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Greg Scala, Holiday
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Remo Picchietti, WCS
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John Sell, MDL
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Tami Nelson, Targus
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Michael R. Spano & Co.
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In Quest for Excellence …
The constant pursuit of customer satisfaction is the number one priority of the
QuestaWeb team. Our premier quality solutions combine
proven state-of-the-art technology with strong
domain expertise to help organizations surmount challenges of
global trade, import export compliance, and transportation logistics.
We are proud and honored to share with you some of the comments of from our valued
clients:
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"QuestaWeb's ImporterQW solution allows our company to have more
visibility and control over our US import operations. QuestaWeb’s software
helps us improve our business processes, as well as keep us in compliance
with the ever changing Customs rules and regulations."
Walter Wood,
Vice-President
of Operations at Yamaha Corporation of America
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"Management and IT staff met with our software developers
for two days to learn of enhancements in tracking and tracing,
compliance, and
automated communication.
The meeting yielded new software
features, which will aid in providing real-time information
to all stakeholders in the transportation chain."
R.S. Express, Inc. News,
Webmaster
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"It has been a very long and tedious process in determining the new ABI vendor
for Browning. During the initial selection process, the Browning Customs
department reviewed about a dozen ABI software packages and quickly determined
the top 3 vendors. But, it has been a very difficult process in narrowing down
the one particular vendor to move forward with.
Each of the vendors offered easy to use applications and all of the vendors’
hardware requirements fit in our scheme. The reference calls on all 3
of the vendors were excellent, and even our own cold-call reference checks
received positive feedback. In the end, the Browning Custom’s users made the
finally decision, and pick the ABI vendor they liked the most, even though any o
ne of the choices would have worked.
Browning is going to move forward in this project with QuestaWeb."
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Dennis P. James, IT Manager, Browning Inc.
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"This morning we successfully went live with the QuestaWeb enhancement project.
I would like to thank all of your staff for their hard work, long hours, great
support, and cooperation! Our import staff
definitely appreciates the upgraded version. They said it is much faster and
easier to navigate throughout the system. …All planning managers love QuestaWeb’s
Query Engine."
Juna Kim, Director of Import / Export Operations Division
Yamaha Corporation of America
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"I have been using the Questa / QuestaWeb line of CHB software
for 15 years. Their systems are user friendly, time saving and cost effective.
I highly recommend their products for any
company in the logistic industry."
John Staib, Jr., President,
J.E.S. Forwarding Inc.
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"We are very pleased with Questaweb software.
The import package interfaces with Oracle and
we are transmitting our data directly to the brokers."
Dennis Heck,
Import Compliance & Purchasing Manager
Yamaha Corporation of America
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"Our clients are impressed with track and trace
and find it to be very helpful. Employee access is outstanding."
Edward Wood,
Vice-President
Spadaro International
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"Thank you and your staff for working so hard on this project with Yamaha.
We look forward to a continued mutually
beneficial business partnership in the future."
Vimal Thomas, Vice-President
of Information Systems Division
Yamaha Corporation of America
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"Due to the high level of automation throughout the software
and the self-service nature of the client-facing components, we were able to handle a
rapid increase in volume that would have posed a greater challenge with our old system.
QuestaWeb’s ability to integrate
our internal operations has been equally valuable."
Kevin Hannon, CEO, R.S. Express, Inc.
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“The TradeMasterQW solution
has allowed us to improve our Responsible Distribution and Logistics Processes
by expediting Customs clearance, ensuring regulatory
compliance and eliminating manual and duplicate processes”.
Barbara Torgersen, Compliance Manager, LidoChem, Inc.
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"The program is great, great, great. Did about 170 entries since installed.
Started AII entries last week, and I don’t have to run around anymore ...
Your office has been fine the few times I called."
Robert Visconti, President,
RLV Customs Brokerage
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"I finally found it in bills and in claims and it is everything we ever desired.
... We will use it for a while and then I want to spec out the rest.
You really did a great job on this."
Vincent DiPilato, Vice President (2005),
International Bond & Marine Ltd.
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“Our search revealed that the marketplace offered an abundance of
really great brokerage software, but that this software was limited in that
it could not handle other aspects of our business such as importing or
exporting. Only a few vendors offered software that could meet all our
business needs. When we factored in corporate expertise and ability to
provide ongoing support, QuestaWeb stood alone as the vendor that could do
it all. Its modular format allowed us to purchase the fully integrated
components we needed now, knowing we could add to our system later."
ICPA, Anonymous Response
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“I just wanted to say thank you for all the help QuestaWeb has provided in our migration from our 20 year old existing CHB and Freight Forwarding software to QuestaWeb. We were very apprehensive in moving from software that we have been using for so many years but we found, with your assistance, the process was painless compared to two previous attempts at this with other software companies. I am sure that like most companies, we wanted the latest features offered by modern software but did not want to go through the training, re-entering of customers, etc. Well, I can truly say, it was not that bad at all thanks to QuestaWeb’s assistance and advice.
Serra got tired of not being able to match the software features of our smaller and larger agents and competitors. Your real time tracking and tracing, along with full Windows features like viewing whatever you create on screen and then being able to email, fax or make these documents available online, has proven to be valuable to our customers. Your prompt attention to our specialized needs made the whole process painless and allowed us to continue providing the customized services that our clients expected. Your software is so feature rich that we have yet to explore it all and constantly find new ways to increase productivity and make our customers happy. Just being able to email invoices and make them available online for download has speeded up our Accounts Receivable cycle. No more “lost” invoices or losing days waiting for the invoices to go through the Postal system.
Just one more observation. The fact that your software is web enabled gives us so many more options. Now when someone is sick, they can work at home. Our traveling executives can easily log in 24/7 from any internet connection in the world. We were even able to add cheap second internet lines to our offices so when the main T1 lines go down (and they do) we can easily switch over to either cable or DSL internet connections and continue working. The fact that most of the documents can be converted to PDF files allows us to print them anywhere we may be.
I have spent almost 40 years in this business and have developed many industry specific applications and used many more. I have to say that QuestaWeb is the most advanced software application out there for our industry. It is not just a new face on the same old tired software written 20 years ago. Your software was built from the ground up to take advantage of all the current abilities of the Windows Operating system with no middleware to translate between other operating systems and Windows. There is a lot to be said for a software platform that uses a native Windows database and interface. Most non technical users will not appreciate this fact but I do."
Vincent DiPilato, CIO & Compliance Officer (2008), Serra International, Inc.
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"Computing our profit margin previously took days. With TradeMasterQW, all I do is push a key and the figure is available in seconds.
... We’ve only scratched the surface of what TradeMasterQW can do for Holiday Creations. We see the possibilities as endless.”
Monica Robinson, Operations Specialist,
Holiday Creations, Inc.
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“When I did a benchmark for a client, Questaweb
was cost effective at around 2,000 import transactions, although the great
benefits could be worth while for smaller importers as well.
Anyone with more transactions will most certainly come out ahead -- plus get
beautiful, complete and compliant documentation."
Remo Picchietti, CEO, World Commerce Services
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“Most FTZ software contemplates that the licensee, typically a manufacturer or importer, will be the only user. QuestaWeb separates itself from all other vendors by offering a solution that already includes the logic whereby 3PLs can use the software to service multiple customers simultaneously. It is flexible, easily integrated and offers maximum automation, allowing us to handle high-volume clients. Compliance was a primary factor in selecting QuestaWeb’s FTZ solution.”
John Sell, Vice President of Retail & Transportation Solutions for MD Logistics
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"We see a lot of potential for growth in the amount and sophistication of our automation with QuestaWeb’s GTM software. We can easily add new functionality on our schedule with no fear of obsolescence.”
Tami Nelson, Import Supervisor,
Targus
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“... you are completely controlling the transaction from the standpoint of reasonable care. Errors occurring at an early point in the process can be caught and amended, well before goods reach the U.S. That is exactly what Customs had in mind for this program, trying to create a more intelligent environment."
Michael R. Spano & Co.
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